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Cellnex attaches a lot of value to a long-term relationship with its landlords/land owners. In the market we are known as a solid, financially healthy organisation.

We find it important to make clear and unambiguous agreements. In this case the interest of the landlord always comes first. Also our contract types are such flexible that we can always offer landlords the economically most beneficial conditions.

If you have any questions, you can contact us at any time. For your convenience we have made an overview of the most frequently asked questions.

How is access to the antenna station(s) arranged?

The arrangements with regard to the access are established in the agreements that you entered into with Cellnex (Shere or Towerlink). Have any of the circumstances changed? Please, let us know.

Is Cellnex responsible for the maintenance of its antenna masts?

The antenna masts of Cellnex are maintained frequently and checked for wear, gardening, safety, theft and vandalism. Is there a deviating or undesirable situation. Report to us.

What should I do in case of theft or vandalism?

Most of the stations are surrounded by a fence and are locked by use of a lock. If you find an open gate around the station or you witness suspicious conditions. Inform us as soon as possible.

How does Cellnex know which antenna mast is involved?

For reasons of correspondence, communication and invoicing, Cellnex makes use of Cellnex site numbers. Using this site number we know exactly which antenna station is involved. Is the Cellnex site number not known? Then you can also use the site number of an operator. The site number of the operator, or of Shere or Towerlink is usually in the top corner of the basic agreement. The Shere or Towerlink site number is always stated on the sign that is attached to the fence or on the access gate at the location itself.

How can I change my contract?

Flexibility and customisation are the basis for the long-term relationship we have with our landlords. Do you have an existing contract but you wish to know whether this is still the most favourable variant for you? Or would you like to sell the ground? Please, feel free to contact us. Our landlord relation manager will be happy to go through all the possibilities again, coordinated with you specific wishes and demands.

How do I send my invoice?

In order to process your invoice, we kindly request you to provide your invoice with the following information.

Please mention on the invoice:

  • Rental period
  • Invoice amount (specified if applicable)
  • Correctly indexed (see, direct calculation)
  • Cellnex, Shere, Towerlink or Cignal Infrastructure Netherlands (formerly T-Mobile Infra) site number or site number on agreement
  • Address of the station
  • Bank account number that the sum should be transferred to
  • Name, address details, phone number and email-address of the sender
  • If applicable, mention your registration number at the Chamber of Commerce
  • If applicable, mention the VAT-rate, the VAT amount and your VAT registration number
  • If applicable, please share separate invoices for energy and/or other expenses


Here you should state the owner of the mast. This could be: Shere Masten B.V. , Towerlink Netherlands B.V. or Cignal Infrastructure Netherlands B.V. (formerly T-Mobile Infra BV)

For the attention of:
Shere Masten B.V. or Towerlink Netherlands B.V. (see Naming)

Afdeling Huurfacturen

Papendorpseweg 75-79
3528 BJ Utrecht

or Cignal Infrastructure Netherlands B.V.

Waldorpstraat 80
2521 CD Den Haag

Please send via:

You can post the invoice to us or send it by email to :
Shere Masten B.V. or Towerlink Netherlands B.V. :
Cignal Infrastructure Netherlands B.V.:

Invoices will be paid 30 days after receipt.

Can I charge VAT?

Rental of immovable property is exempted from VAT by law. Therefore, you cannot charge VAT. An exception to this is when the contract parties opted for taxed letting of immovable property. In that case the lease should comply with the condition imposed by the tax authorities.

How does indexation take place?

On,nl, via the module direct calculation, you can enter the variables for the way of indexing. In the basic agreement the correct price index figure can be found and whether a monthly figure or an annual average is applicable.


For abovementioned subjects or other questions, you can always contact the Landlord Management Department. They are available via
Shere Masten B.V. or Towerlink Netherlands B.V:  +31 88 205 4400 or by email
Cignal Infrastructure Netherlands B.V.: 088 088 2895 or 088 088 2896 or per email